Technical support

Call us between 9 am and 4 pm Central time Monday through Friday at (651) 330-9871 for technical assistance before, during, or after your purchase. We want your system to perform to its full potential for you.

Lots of people are able to resolve their own issues by following our Troubleshooting flowchart.


Whether your unit is in or out of warranty, call us for advice before shipping anything to us. We are often able to resolve issues without your having to send us the unit. Warranty returns always require return authorization.

AVA's out of warranty repair rate is $100.00/hour, with a half-hour minimum bench charge. There is a 90 day parts and labor warranty on repairs.