Satisfaction Guarantee

We have complete confidence in the design, workmanship, and musical quality of our audio components. Thus, on new AVA-built electronics, we offer you a 30-day satisfaction guarantee, subject only to these reasonable conditions:

  • You must call for return authorization before shipping to us.
  • Equipment must be received back to us in new condition with all accessories and packing within 30 days of our original shipping date to you.
  • Returns must be shipped to us with freight and customs brokerage fees prepaid. Shipping charges, customs fees, and customs brokerage fees will not be reimbursed or refunded as these costs cannot be recovered.
  • Limit of one 30 day satisfaction guarantee return per customer.  Additional returns under the 30 day satisfaction return policy will result in a 15% restocking fee for each additional item.
Our satisfaction guarantee does not cover do-it-yourself kits or equipment that you sent to us for rebuilding as we cannot cost-effectively "un-rebuild" your equipment.